Return, Refund, and Delivery Policy for Organicneera.com

Effective Date: 16/12/2025

1. Return Policy

We want you to be satisfied with your purchase. If you are not fully happy with your order, you may return it within 7 days of receiving the product under the following conditions:

The product is unused and in its original packaging.
A receipt or proof of purchase is provided.

Non-returnable items include:

Perishable goods (such as fresh produce)
Customized or personalized items

To initiate a return, please contact us at info@organicneera.com.

2. Refund Policy

Once your return is approved, a refund will be credited to your original payment method within 10 business days. Please note that shipping fees are non-refundable.

3. Shipping/Delivery Policy

Delivery Time: Orders are typically processed within 2 business days after payment. Estimated delivery time is 7 to 10 business days, depending on your location.

Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

International Shipping: We offer international shipping to select countries. Additional duties, taxes, or customs fees may apply.

Tracking: Once your order is shipped, we will send you an email with a tracking number.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will either replace the product or issue a full refund, depending on your preference.

5. Order Modifications and Cancellations

Orders can be modified or canceled within 24 hours of placement. After this period, orders may already be processed and shipped.